Frequently Asked Questions
A: Relay Energy is a Texas-based electricity management and brokerage service that helps you find the best electricity plan for your household or business. We use technology and data analysis to evaluate thousands of available plans from trusted providers to ensure you’re always on the most cost-effective option for your specific usage. We shop the best energy plan for you, we manage your contract details going forward, and we save you both time and money.
A: No, we are not an electricity provider. We don’t sell electricity. Instead, we act as your advocate — analyzing the retail energy market on your behalf and enrolling you in the best plan for your needs.
A: We charge a small membership or service fee that allows us to continuously monitor the market and make sure you’re never paying more than necessary for electricity. This transparent model ensures our only priority is helping you save.
A: We review your electricity usage history, run it through our proprietary tools, and compare it against thousands of current plans from reputable retail providers. Then we enroll you in the one that offers the best overall value, not just the lowest advertised rate.
A: Nope! Once you become a member, Relay Energy handles everything — from enrollment to renewals. You’ll receive notifications when we switch or renew your plan, but we take care of all the details for you.
A: Absolutely not. Your local utility (like CenterPoint, Oncor, AEP, or TNMP) continues to deliver your electricity and maintain the lines. Switching providers only affects your billing rate, not your service reliability.
A: No, you do not need to contact your current provider. Once we enroll you in a new plan, the switch initiates an automatic cancellation of your existing energy contract. This seamless, regulatory-compliant process is entirely managed by utilizing Relay Energy’s service.
A: Most members save 30% to 40% or more on their annual electricity costs compared to standard plans. Actual savings vary depending on your location, usage, and previous rate.
A: This is a crucial benefit of using Relay Energy! We continuously monitor the market. If rates drop significantly enough that the savings from a new plan outweigh the cost of breaking your current contract, we will proactively notify you and present a detailed financial analysis of your options. We will never break your contract without your explicit approval first.
A: Yes! In addition to residential services, Relay Energy also provides commercial and industrial energy solutions — helping businesses manage costs, negotiate contracts, and explore renewable options.
A: Relay Energy Brokerage is a dedicated energy management service that works directly on your behalf to simplify the entire electricity market.
The public marketplace, such as Power-to-Choose, is a complicated landscape where providers often hide fees. They typically disclose only basic energy and delivery charges in their Electricity Facts Label (EFL), burying numerous associated fees. As competition has intensified, rate structures have grown increasingly complex, making the marketplace confusing and time-consuming for most consumers.
This complexity creates a significant problem: what customers expect to pay often differs drastically from the bill they receive.
Relay Energy eliminates that uncertainty.
Our advanced systems perform a full, detailed analysis of every rate offer. We meticulously factor in every fee, delivery charge, and tax across any level of usage, ensuring there are absolutely no surprises. This analysis allows us to accurately estimate your monthly electricity bill, down to the dollar and cent. Furthermore, we secure exclusive plans not advertised on public marketplaces. By providing data-driven precision and personalized recommendations, we guarantee you are always on the best plan for the way you use energy.
A: Visit www.relayeb.com and click “Sign Up.” We’ll collect your basic service details, review your current energy plan, and share our findings and recommendations with you. If you decide to move forward, we’ll enroll you in a new energy plan and manage your contract—making sure you’re always on the best available rate.
A: Membership fees are automatically billed each month via the credit or debit card you put on file with Relay Energy. You can also choose an annual payment option for convenience.
A: Yes, you can cancel at any time. There are no contracts or cancellation fees with Relay Energy — you’re always in control.
A: We work only for our members, not the electricity providers. Relay Energy does not receive commissions or kickbacks from retail companies — our only incentive is finding you the best possible deal.
A: Yes. We take your privacy seriously and use industry-standard encryption and data protection measures to secure your information.
- Website: www.relayeb.com
- Email: support@relayeb.com
- Phone: (281) 675 2225
Hours: Monday–Friday, 8 AM – 6 PM