Effective Date: June 12, 2025

Relay Energy Brokerage, LLC (“Relay Energy,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your data in compliance with applicable data privacy laws, including but not limited to the Texas Privacy Protection Act (TPPA), the Telephone Consumer Protection Act (TCPA), and the CAN-SPAM Act.

By accessing or using our website https://relayeb.com or our services, including subscription enrollment and SMS notifications, you consent to the practices described herein.

Information We Collect

We may collect the following categories of personal information:

  • Identity Data: Full name, service address, email address, phone number
  • Account and Billing Data: Payment method, billing history, subscription plan
  • Usage Data: Browser type, device ID, IP address, website interactions
  • Communication Data: SMS/text message logs, email interactions, customer support history

How We Use Your Information

Your data may be used for the following lawful purposes:

  • To provide and manage your energy brokerage subscription
  • To communicate updates about your plan, renewals, or billing
  • To fulfill legal or regulatory obligations
  • To enhance the website and improve user experience
  • To send occasional promotional messages (only with your explicit opt-in)

SMS Messaging Terms

If you provide your mobile phone number and opt in to receive text messages from Relay Energy Brokerage, we may send you SMS messages related to your electricity plan enrollment, account notifications, service updates, and customer support communications.

Message frequency varies depending on your account activity.

Message and data rates may apply.

You may opt out of receiving SMS messages at any time by replying STOP. For assistance, reply HELP or contact us at:

Relay Energy Brokerage
support@relayeb.com
(281) 675-2225

By subscribing to SMS alerts, you consent to receive messages from Relay Energy Brokerage. These messages may include:

  • Contract renewal reminders
  • Account or billing updates
  • Service notices and plan options
  • Promotional messages (limited and only if opted in)

Message Frequency: Up to 4 messages per month
Charges: Message and data rates may apply
Opt-Out: Text STOP or UNSUBSCRIBE to cancel
Help: Text HELP for support or email support@relayeb.com

Brand Identification:
Relay Energy Brokerage, LLC contacts opt in on our website contact page at https://relayeb.com/sign-up/ by checking a box to agree to receive messages.

Message Frequency Disclosure:
Message frequency varies or You will receive up to 4 messages per month.

Message and Data Rates Notice:
Message and data rates may apply.

Types of Messages Sent:
You will receive appointment reminders and account notifications or SMS notifications about account updates and promotional offers.

Help and Opt-Out Instructions:

  • Text HELP for help.
  • Text STOP to unsubscribe.
  • Reply STOP to unsubscribe or HELP for help.

Privacy and Terms Links:
See our privacy policy and terms at https://relayeb.com/privacy-policy/ and https://relayeb.com/terms-conditions/

Data Sharing Confirmation:
No mobile opt-in information is shared with third parties.

Example of a Compliant Message Flow:

Relay Energy Brokerage, LLC contacts opt in on our website contact page at https://relayeb.com/sign-up/ by checking a box to agree to receive SMS notifications about account updates and promotional offers. You will receive up to 4 messages per month. Message and data rates may apply. Text HELP for help. Text STOP to unsubscribe. We confirm that no mobile opt-in info is shared with third parties. See our privacy policy and terms at https://relayeb.com/privacy-policy/.

We are compliant with the TCPA and only send SMS with prior express consent.

Data Sharing Restrictions

We do not sell, rent, or share your mobile phone number or SMS consent with third parties for marketing purposes. Your mobile information is used solely for communication related to your account and services with Relay Energy Brokerage.

No Transfer to External Organizations

We do not transfer, share, or make your personal data available to outside organizations or vendors, even with your consent. All data is stored internally and securely.

Legal Disclosures

We may disclose your personal information if required to do so by law, subpoena, court order, or other legal process, or if we reasonably believe that such action is necessary to:

  • Comply with legal obligations
  • Protect and defend our rights or property
  • Prevent fraud or abuse of our services
  • Act in urgent circumstances to protect public safety or users

Consent and Withdrawal

By submitting your information and using our services, you consent to the collection, use, and retention of your data as outlined in this policy. You may withdraw consent at any time, though this may affect your ability to use our services.

Data Retention

We retain your personal data only as long as necessary for business, legal, and tax purposes, or as required by applicable law. When your data is no longer needed, it is securely deleted or anonymized.

Security Measures

We use industry-standard encryption, secure socket layer (SSL) technology, firewalls, and access controls to protect your data. Access to sensitive data is limited to authorized personnel only.

Cookies and Analytics

We use cookies and similar technologies to track usage patterns and gather analytics. You can disable cookies via your browser settings. We may use tools like Google Analytics in compliance with its terms.

Your Rights

You have the right to:

  • Access and review your personal data
  • Request correction or deletion
  • Object to certain data uses
  • Request data portability

To exercise your rights, email us at support@relayeb.com.

International Users

Relay Energy only provides services within the United States. If you are accessing this site from outside the U.S., you acknowledge that your information will be processed in accordance with U.S. laws, which may not offer the same protections as your home country.

Children’s Privacy

Our services are not directed to children under 18. We do not knowingly collect or solicit personal information from minors.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised “Effective Date.” Continued use of our site or services after such updates constitutes consent to the revised policy.

Governing Law and Dispute Resolution

This Privacy Policy shall be governed by the laws of the State of Texas. Any disputes shall be resolved through binding arbitration in Harris County, Texas. You waive your right to a jury trial or to participate in class action lawsuits.

Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, contact us at:

Relay Energy Brokerage, LLC
Email: support@relayeb.com
Phone: (281) 675-2225
Website: https://relayeb.com